Return & Refund Policy (2)
Return & Refund Policy
Thank you for shopping at the Wicca Academy.
- We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange.
- Please see below for more information on our return policy.
RETURNS
- All returns must be postmarked within 30 days of the purchase date.
- All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
- To return an item, please email customer service at info@wiccaacademy.com to obtain a Return Merchandise Authorization (RMA) number.
- After receiving a RMA number, place the item securely in its original packaging & include the RMA number.
Mail your return to the following address:
Wicca Academy
Attn: Returns
RMA #
1985 Lincoln Way Unit 23
White Oak, PA 15131-2415
- To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. After receiving your return and inspecting the condition of your item, we will process your return/exchange/store credit.
- Please allow at least 10 days to process returns.
- Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at info@wiccaacademy.com to arrange a refund or exchange.
Please Note
- A 10% restocking fee will be charged for all returns in excess of $100.
-
Sale items are FINAL SALE and cannot be returned.
QUESTIONS
- If you have any questions concerning our return policy, please contact us at: info@wiccaacademy.com
- Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
- Return shipping charges WILL NOT BE reimbursed by us.
REFUNDS FOR SUBSCRIPTIONS AND SUBSCRIPTIONS POLICIES
SUBSCRIPTION REFUNDS
After we collect your payment, we follow these refund rules:
- Full refunds, minus merchant transaction fees will be issued upon request for annual subscriptions canceled within 14 days of the first payment. Refunds may take 3 to 10 business days to process.
- We don't offer refunds after 14 days following the first payment.
- In rare situations We offer a 50% refund of the monthly subscription fees up to 2 months.
- We will send an email letting you know you're scheduled for a payment. If you don’t want to renew your plan, you can contact us at info@wiccaacademy.com or cancel your subscription by logging into the Wicca Academy, clicking on the "My Account" tab at the top of the page, then cancelling under the Subscriptions tab in the left hand column.
TRANSACTION FEES
- Transaction or processing fees for refunds vary between payment processors. Both Stripe and PayPal provide full refunds of Wicca Academy Woo Commerce transaction fees, but not necessarily their own processing fees.
REQUEST A REFUND
- If you believe you’re eligible for a refund but haven’t received one, contact us at info@wiccaacademy.com. We review every refund request we receive and aim to respond within two business days.
- If you haven't received a refund you're expecting, but it's been fewer than 10 business days, the refund may still be processing. Refunds can take 3 to 10 business days to appear on your card statement.
SUBSCRIPTION FEES
- Wicca Academy Subscribing Customers shall pay for ALL subscription fees, and hereby authorizes Wicca Academy (and its payment processors) to debit Customer ’s bank account or charge Customer’s credit card, as stated in the Wicca Academy’s Terms of Service. The client agrees that all subscriptions are recurring and will renew automatically .
- It is your responsibility to evaluate Wicca Academy, including its features and courses, limitations, and system requirements before selecting any Paid Plan.
- The Wicca Academy will not issue refunds to customers on the basis of Customer’s personal expectations, requirements, capabilities, and limitations, not understanding the system requirements, or the presence of compatibility issues, including inadequate internet speed or consistency, or incompatible devices, operating systems, or browser software versions.
CANCELLATION POLICY .
- Wicca Academy Subscribing Customers acknowledges that all subscription fees are charged automatically on a recurring basis until the Customer cancels their subscription (both month-to-month and annual plans).
- The Customer may cancel their subscription by logging into their Wicca Academy Account and clicking MY ACCOUNT, and choosing the “Change” or "Cancel" options under subscription and billing. A confirmation email receipt is sent to the Customer with the expiration date of the subscription.
- The Customer can cancel, delete, or update their account here. Please keep in mind that you are solely responsible for properly canceling your subscription. You must email support before or on the payment due date. However, you can also contact support if you are having difficulty or need help.